Refund Policy

Last updated: 14 September 2026

Operated by ArchPlug DOO Beograd-Zvezdara — Registration No. (Matični broj) 22315285, Tax ID (PIB) 115780969 · Jovanke Radaković 118, 11160 Belgrade, Serbia · Email: support@archplug.com · Phone: +381 61 425 0707

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with a plugin for any reason, contact us within 30 days of your purchase date at support@archplug.com and we will issue a full refund, no questions asked. All paid plugins also include a 14-day free trial, so you can evaluate the software before you buy.

2. How to Request a Refund

Email us at support@archplug.com from the address used at purchase and include your order number or the email associated with the purchase. You do not need to provide a reason. We aim to review and approve requests within 2 business days.

3. How Refunds Are Processed

Purchases are processed by Paddle.com, our merchant of record, so approved refunds are issued through Paddle to the original payment method (purchases made earlier through PayPal are refunded through PayPal). Depending on your bank or card issuer, it can take 5–10 business days for the amount to appear in your account. We do not charge any fee for refunds. When a purchase is refunded, the licence for it ends and the plugin stops working on your account.

4. Subscriptions

For monthly subscription plans (where offered), you may cancel at any time and your subscription remains active until the end of the current billing period; you will not be charged again after cancellation. If you are charged for a renewal you did not intend, contact us within 30 days of that charge at support@archplug.com and we will refund it.

5. Consumers in the EU and Serbia — Right of Withdrawal

If you are a consumer in the European Union or in the Republic of Serbia, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. For digital content, this right ends once supply has begun with your express prior consent and your acknowledgement that you lose the right — which you give by ticking the consent box at checkout. If you have not given that consent, or the licence has not yet been delivered, you may withdraw by emailing support@archplug.com within 14 days of purchase. Either way, our 30-day money-back guarantee above still applies.

If we cannot resolve a complaint together, consumers may turn to the competent consumer protection authority or out-of-court dispute resolution body in their country; in Serbia, the list of registered bodies is kept by the ministry responsible for trade.

6. Contact

Questions about this Refund Policy or the status of a refund? Email us at support@archplug.com. This Refund Policy should be read together with our Terms of Service.