Privacy Policy

Last updated: July 2026

Who We Are

ArchPlug is operated by ArchPlug DOO, a company registered in the Republic of Serbia (company reg. no. / MB 22315285, tax ID / PIB 115780969), Belgrade–Zvezdara, Serbia. ArchPlug DOO is the data controller for the personal data described below. Contact: info@archplug.com.

This policy explains what data we collect, why, how long we keep it, and your rights under the GDPR and the Serbian Personal Data Protection Act (ZZPL), which mirrors the GDPR.

Data We Collect and Why

• Email address (trial & purchase) — collected when you request a free trial or buy a license. Used to deliver your download link, issue and verify your license, and provide support. Legal basis: performance of a contract.
• License verification — when a plugin checks your license, it contacts our server with your license email and an anonymous machine identifier (a one-way hash; it cannot be converted back into your computer name or username). Legal basis: performance of a contract. Retained for as long as your license is active.
• Error reports (optional, only with your consent) — if a plugin encounters an error, it asks whether you want to send an anonymous error report. A report contains: plugin name and version, Revit version, Windows version, an anonymous machine hash, and the technical error details. It contains no name, no email address, and no project data, and Windows usernames are removed from any file paths before sending. Nothing is sent unless you choose “Send” or “Always send”, and you can change your choice at any time in ArchPlug Settings. Error reports are automatically deleted after 12 months.
• Payments — purchases are processed by our payment providers (PayPal, and Paddle as merchant of record). We never see or store your card details. See PayPal’s and Paddle’s privacy policies for how they handle payment data.

We do not collect anything else. We do not use your email for marketing without your separate consent, and we do not sell or rent personal data to anyone.

Where Data Is Processed

Our servers are provided by our hosting partner in the European Union. ArchPlug DOO is based in Serbia, a country whose data-protection law (ZZPL) is closely aligned with the GDPR; we apply GDPR-level safeguards to all personal data regardless of where it is processed.

Data Retention

• License data (email, license records) — kept while your license is active, plus any period required by law (e.g. accounting records).
• Error reports — automatically deleted after 12 months.
• Trial emails — kept for the duration of the trial and a reasonable follow-up period; deleted on request.

Cookies

This website does not use tracking cookies or third-party analytics scripts. No personal data is collected through browser cookies.

Your Rights

Under the GDPR (if you are in the EEA) and the Serbian ZZPL, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing, or withdraw consent at any time (e.g. turn off error reports)
• Receive your data in a portable format
• Lodge a complaint with your supervisory authority (in Serbia: the Commissioner for Information of Public Importance and Personal Data Protection)

To exercise any of these rights, email us at info@archplug.com. We respond within 30 days.

Contact

For any privacy-related requests, please contact us at: info@archplug.com